customer

Learn how your style of handling social media stacks up to others

This article provides information to show you how to determine the right social media style for your online efforts. What style are you?

Amplify’d from mashable.com

HOW TO: Pick the Right Social Media Engagement Style

Social Media Service ImageMatthew Latkiewicz works at Zendesk.com, customer support software. He writes for and edits Zengage, Zendesk’s blog about customer engagement. He also writes about wine for McSweeney’s and imagines stuff at his own website, youwillnotbelieve.us.

What’s your customer engagement style? It’s a question reminiscent of those light-hearted quizzes that proliferate magazines: Are you strong or sassy? Independent or group-focused? When someone @-replies you on Twitter (Twitter), do you respond immediately or wait a couple days?

These questions are actually important to consider. Why? Because customer engagement encompasses your company’s customer service, support, and marketing. It also deals with your company’s forums, Twitter accounts, blogs and meetups. How various companies use Twitter, YouTube… Continue reading →
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What does Salesforce.com & Facebook have in common? Read on to find out.

Interesting connection is made between Salesforce.com and Facebook.

Amplify’d from www.zdnet.com

Salesforce.com lands Facebook as a customer

Salesforce.com CEO Marc Benioff talked so much about the Facebook imperative that he landed the social networking giant as a customer.

Salesforce.com said Wednesday that it has landed Facebook as a CRM customer for its sales operation. Under the deal, Facebook will use Salesforce.com’s Sales Cloud 2. The system is deployed.

With the move Facebook gets access to Salesforce.com’s Chatter, which is designed to be the Facebook of the enterprise.

In fact, Facebook and Chatter already look like they were separated at birth.

Read more at www.zdnet.com
 
See this Amp at http://bit.ly/bZzIKC

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Social Media and WordPress are the life-blood of my business. I enjoy helping business owners develop their online brand so that they can successfully reach their ideal customers. Main tools used are Twitter, Facebook, LinkedIn and many other social media website to grow their businesses online. Connect with me on Google Plus, click here.

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