We all have to deal with conflicts and issues during different experiences. How we deal with them is important. In the “heat of the moment” it can be easy to start pointing fingers and blaming others, however, it is more important to look for the resolution AND develop a process improvement or system so they problem can be avoided in the future.

I like your point about keep a listening ear…we tend to start talking to get our point across instead of listening to the other person.

Another wonderful post Kim!

In Appreciation,

Teresa Morrow

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