Author: Kim Beasley
As a business owner, I have realized the dealing with conflict is a skill that one must hone and be able to handle with precision and tact. I have learned that when confronted with conflict that keeping a level head, being open to a resolution and clarifying my point are some of the keys to a successful resolution to a conflict. I must admit that some times I’ve had to count to 10 or higher when dealing with a difficult conflict but in the end, I felt that coming to an amicable resolution was best.
There are different types of conflict that business owners deal from day to day and having a resolution plan for conflicts is a good thing to have. During my business makeover, I have experienced conflicts which not only affect my business but some affected me personally. I chose to stay positive while dealing with the conflicts and come to a resolution to immediately expedite matters. Some of the tools I use when dealing with conflict are:
- Keep a listening ear
- Don’t pre-judge the outcome
- Be prepared to work towards a resolution
- Be clear in your view of the conflict
- Deal with the conflict as soon as possible, don’t let it linger
- Be open to unexpected resolution scenarios
By using these tools during my conflict resolution situations, I have been able to keep a level head, was open to resolution as I clarified my point. Have you dealt with a conflict recently that seemed to overtake your business? How did you resolve it? Do you have any suggestions for those dealing with conflict. Please feel free to share.
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Posted in Business Tips
Kim,
We all have to deal with conflicts and issues during different experiences. How we deal with them is important. In the “heat of the moment” it can be easy to start pointing fingers and blaming others, however, it is more important to look for the resolution AND develop a process improvement or system so they problem can be avoided in the future.
I like your point about keep a listening ear…we tend to start talking to get our point across instead of listening to the other person.
Another wonderful post Kim!
In Appreciation,
Teresa Morrow
Teresa Morrows last blog post..Key Business Partners Article: Scrib’d What?